Return Policy

Dear Valued Customer,

At Shonq, your satisfaction is our utmost priority. We understand that sometimes situations may arise where you receive a broken item. We are here to assist you in the efficient manner.

Eligibility for Returns

To be eligible for a return, please ensure your item meets the following criteria:

1. Damaged or Broken Item: The item you received must be damaged or broken upon its arrival.

2. Unboxing Video Requirement: We kindly request that you provide a video of the unboxing process, which will serve as evidence of the item's condition upon receipt.

Timeframe for Returns

To facilitate the return process, kindly contact our customer service team within 7 days from the delivery date.

Return Procedure

1. Contact Us: We invite you to reach out to us at within 7 days of receiving your order to initiate the return process. Please include your order number and a detailed description of the issue.

2. Unboxing Video: Kindly attach the unboxing video, making sure it clearly displays the damaged or broken item. This video will aid us in comprehending the issue and enable a faster resolution.

3. Return Confirmation: Once your return request is approved, you will receive a return confirmation email that includes instructions on how to proceed.

4. Preparing the Return: Carefully package the item, including its original packaging and any accessories. Ship it to the address provided in the return confirmation email. You will be responsible for the return shipping costs.

5. Verification and Refund: Upon receiving the returned item, we will thoroughly inspect it to ensure it aligns with the condition indicated in your unboxing video. If the item is confirmed as damaged, we will promptly process your refund. Please allow up to [Insert Expected Refund Processing Time] for the refund to appear in your account.


Please understand that our return policy exclusively pertains to items received in a damaged or broken condition. We do not accept returns for items that are not damaged.

Contact Us

Should you have any inquiries or require any assistance with your return, we kindly urge you to contact us at

Disclaimer reserves the right to make amendments to this return policy at its discretion. We encourage you to review and agree to the return policy before making a purchase, as your satisfaction is paramount to us.

We appreciate your cooperation and thank you for choosing Your trust in our products is greatly valued.